Deaf Access Simcoe Muskoka values feedback, complaints, comments and suggestions brought forward by our consumers and stakeholders and will treat all people who do so with respect and acknowledgment.


We encourage those with concerns to speak with a member of staff or request a meeting with our Executive Director. To do so, please complete the form below or call Deaf Access at (705) 728-3577 voice/ (705) 728-3599 TTY.


To review the process for making a formal complaint, please review our Consumer Complaint Policy. A complaint may be received in person verbally, in person in ASL, by phone, by TTY, in writing by hand delivery, mail, fax or email.

Thank you for taking the time to make us aware of your feedback or complaint. We will do our best to respond to you regarding this issue within 72 hours (3 business days).


You may also write to us or visit us in person at: 11 Victoria Street, Suite 214, Barrie, Ontario, L4N 6T3.